ALTUNSOY, M., & YENER, D. (2020). HİZMET KALİTESİ VE HİZMET KALİTESİNİ ETKİLEYEN FAKTÖRLER: KYK ÖRNEĞİ. International Journal of Social and Humanities Sciences Research (JSHSR), 7(58), 2402–2413. https://doi.org/10.26450/jshsr.2008