TUNCER, M. TERMAL VE SPA HİZMETLERİ SUNAN OTEL İŞLETMELERİNDE ŞİKÂYET KONULARI: BİR ŞİKÂYET PORTALINDA UYGULAMA. International Journal of Social and Humanities Sciences Research (JSHSR), [S. l.], v. 7, n. 63, p. 3966–3971, 2020. DOI: 10.26450/jshsr.2230. Disponível em: https://jshsr.org/index.php/pub/article/view/1020. Acesso em: 21 ara. 2024.