ALTUNSOY, M.; YENER, D. HİZMET KALİTESİ VE HİZMET KALİTESİNİ ETKİLEYEN FAKTÖRLER: KYK ÖRNEĞİ. International Journal of Social and Humanities Sciences Research (JSHSR), [S. l.], v. 7, n. 58, p. 2402–2413, 2020. DOI: 10.26450/jshsr.2008. Disponível em: https://jshsr.org/index.php/pub/article/view/1281. Acesso em: 18 tem. 2024.