Could Responsible Leadership Be the Key to Job Satisfaction?


Abstract views: 90 / PDF downloads: 50

Authors

DOI:

https://doi.org/10.5281/zenodo.8396759

Keywords:

Responsible Leadership, Job Satisfaction, Conservation of Resources Theory

Abstract

The aim of this study, which utilizes conservation of resources theory, is to explicate the relationship between responsible leadership and job satisfaction. In line with this purpose, the sample of the research consists of employees working in restaurants with high service quality in Istanbul. The sample size was determined by using G*Power software and 213 participants were reached by convenience sampling method. In the study, data were collected by questionnaire method and the questionnaire included the Responsible Leadership Scale, Job Satisfaction Scale and demographic questions. The questionnaire was administered online in order to increase the number of participants and to prevent disruption of the services provided. The data collected for the research model were analyzed using SPSS and AMOS software. Confirmatory factor analysis was performed to determine the reliability and validity of the scales and structural equation modeling was employed to test the research hypothesis. The results revealed that responsible leadership had a significant and positive impact on job satisfaction. Contributions and limitations of the study were discussed and suggestions for future studies were presented.

References

Ansong, A., Agyeiwaa, A. A., & Gnankob, R. I. (2022). Responsible leadership, job satisfaction and duty orientation: Lessons from the manufacturing sector in Ghana. European Business Review, 34(6), 921-935. https://doi.org/10.1108/EBR-12-2021-0261

Appiah, J. K. (2019). Community-based corporate social responsibility activities and employee job satisfaction in the US hotel industry: An explanatory study. Journal of Hospitality and Tourism Management, 38, 140-148.

Bhatti, O. K., Irfan, M., & Öztürk, A. O. (2023). Influence of responsible leadership on inclusive organizations: A mixed-method study. International Journal of Organizational Leadership, 12(1), 41-71. https://doi.org/10.33844/ijol.2023.60348

Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35(5), 307.

Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. https://doi.org/10.1007/bf02723327

Bouichou, S. I., Wang, L., & Feroz, H. M. B. (2022). How corporate social responsibility perceptions affect employees’ positive behavior in the hospitality industry: Moderating role of responsible leadership. International Review on Public and Nonprofit Marketing, 19, 413-446. https://doi.org/10.1007/s12208-021-00309-z

Castañeda García, J. A., Rey Pino, J. M., Elkhwesky, Z., & Salem, I. E. (2023). Identifying core “responsible leadership” practices for SME restaurants. International Journal of Contemporary Hospitality Management, 35(2), 419-450. https://doi.org/10.1108/IJCHM-09-2021-1194

Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Lawrence Erlbaum.

Çirişoğlu, E., & Akoğlu, A. (2021). Food wastes in restaurants and their management: The case of Istanbul Province. Akademik Gıda, 19(1), 38-48, https://doi.org/10.24323/akademik-gida.927664

Doh, J. P., Stumpf, S. A., & Tymon Jr., W. G. (2011). Responsible leadership helps retain talent in India. Journal of Business Ethics, 98, 85-100. http://dx.doi.org/10.1007/s10551-011-1018-3

Elkhwesky, Z., Castañeda-García, J. A., Abuelhassan, A. E., & Tag-Eldeen, A. (2022). A systematic and critical review of restaurants’ business performance: Future directions for theory and practice. Tourism and Hospitality Research, https://doi.org/10.1177/14673584221104983

Faul, F., Erdfelder, E., Lang, A.-G., & Buchner, A. (2007). G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39(2), 175–191. https://doi.org/10.3758/bf03193146

Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382–388. https://doi.org/10.2307/3150980

Han, Z., Wang, Q., & Yan, X. (2019). How responsible leadership motivates employees to engage in organizational citizenship behavior for the environment: A double-mediation model. Sustainability, 11(3), 605. https://doi.org/10.3390/su11030605

He, J., Morrison, A. M., & Zhang, H. (2019). Improving millennial employee well-being and task performance in the hospitality ındustry: The interactive effects of HRM and responsible leadership. Sustainability, 11(16), 4410. https://doi.org/10.3390/su11164410

Hobfoll, S. E. (1989). Conservation of resources: A New attempt at conceptualizing stress. American Psychologist, 44, 513-524. https://doi.org/10.1037/ 0003-066X.44.3.513

Hobfoll, S. E. (2001). Social support and stress. Neil J. Smelser & Paul B. Baltes (Ed.), In International encyclopedia of the social & behavioral sciences (pp. 14461-14465). Pergamon. https://www.sciencedirect.com/science/article/pii/B0080430767038237

Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organizational context: The reality of resources and their consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5, 103-128.

Hobfoll, S. E., & Ford, J. (2007). Conservation of resources theory. G. Fink (Ed.), In Encyclopedia of stress (pp. 562-567). Academic Press.

Huertas-Valdivia, I., Rojo Gallego-Burín, A., Castillo, A., & Ruiz, L. (2021). Why don’t high-performance work systems always achieve superior service in hospitality? The key is servant leadership. Journal of Hospitality and Tourism Management, 49, 152–163. https://doi.org/10.1016/j.jhtm.2021.09.007

Huertas-Valdivia, I., González-Torres, T., & Nájera-Sánchez, J. J. (2022). Contemporary leadership in hospitality: A review and research agenda. International Journal of Contemporary Hospitality Management, 34(6), 2399-2422. https://doi.org/10.1108/IJCHM-05-2021-0658

Hu, L-T., & Bentler, P. M. (1999). Cut off criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55. https://doi.org/10.1080/10705519909540118

Jones, P., Hillier, D., & Comfort, D. (2016). Sustainability in the hospitality industry: Some personal reflections on corporate challenges and research agendas. International Journal of Contemporary Hospitality Management, 28(1), 36–67. https://doi.org/10.1108/IJCHM-11-2014-0572/full/html

Judge, T. A., Locke, E. A., Durham, C. C., & Kluger, A. N. (1998). Dispositional effects on job and life satisfaction: The role of core evaluations. Journal of Applied Psychology, 83(1), 17.

Keser, A., & Bilir, B. Ö. (2019). İş tatmini ölçeğinin Türkçe güvenilirlik ve geçerlilik çalışması. Kırklareli Üniversitesi Sosyal Bilimler Dergisi, 3(3), 229-239.

Liao, Z., & Zhang, M. (2020). The influence of responsible leadership on environmental innovation and environmental performance: The moderating role of managerial discretion. Corporate Social Responsibility and Environmental Management, 27, 2016-2027. https://doi.org/10.1002/csr.1942

Lin, M. S., & Chung, Y. K. (2019). Understanding the impacts of corporate social responsibility and brand attributes on brand equity in the restaurant industry. Tourism Economics, 25(4), 639-658.

Lips-Wiersma, M., Haar, J., & Wright, S. (2020). The effect of fairness, responsible leadership and worthy work on multiple dimensions of meaningful work. Journal of Business Ethics, 161, 35-52. https://doi.org/10.1007/s10551-018-3967-2

Locke, E. A. (1976). The nature and consequences of job satisfaction. M. D. Dunnette (Ed.), In Handbook of industrial organizational psychology (pp. 1297-1343). Rand McNally.

Luu, T. T. (2023). Translating responsible leadership into team customer relationship performance in the tourism context: The role of collective job crafting. International Journal of Contemporary Hospitality Management, 35(5), 1620-1649. https://doi.org/10.1108/IJCHM-01-2022-0095

Maak, T., & Pless, N. M. (2006). Responsible leadership in a stakeholder society–a relational perspective. Journal of Business Ethics, 66, 99-115.

Ntakumba, S. S., & De Jongh, D. (2023). RSCL onto-epistemology and practice approach to reconceptualise responsible leadership theory. South African Journal of Business Management, 54(1), a3446. https://doi.org/10.4102/sajbm.v54i1.3446

Özkan, O. S., & Üzüm, B. (2021). Responsible leadership: A scale adaptation study. Journal of Management and Economics Research, 19(4), 199-212. https://doi.org/10.11611/yead.1020593

Özkan, O. S. (2022). Sorumlu liderlik. B. Üzüm (Ed.), Güncel kavramlarla örgütsel davranış içinde (ss. 21-37). Eğitim Yayınevi.

Özkan, O. S., & Üzüm, B. (2022). Moderator role of tenure in the relationship between responsible leadership and person-organization fit. A. N. Özker (Ed.), In Reviews in administrative and economic science methodology, research and application (pp. 139-150). France: Lyon.

Pham Phu, S. T., Hoang, M. G., & Fujiwara, T. (2018). Analyzing solid waste management practices for the hotel industry. Global Journal of Environmental Science and Management, 4(1), 19-30.

Pounder, P. (2021). Responsible leadership and COVID-19: Small island making big waves in cruise tourism. International Journal of Public Leadership, 17(1), 118-131. https://doi.org/10.1108/IJPL-08-2020-0085

Raub, S., & Blunschi, S. (2014). The power of meaningful work: How awareness of CSR initiatives foster task significance and positive work outcomes in service employees. Cornell Hospitality Quarterly, 55(1), 10-18. https://doi.org/10.1177/1938965513498300

Tian H., & Suo D. (2021). The trickle-down effect of responsible leadership on employees’ pro-environmental behaviors: Evidence from the hotel ındustry in China. International Journal of Environmental Research and Public Health, 18(21), 11677. https://doi.org/10.3390/ijerph182111677

Tuan, L. T. (2022). Promoting employee green behavior in the Chinese and Vietnamese hospitality contexts: The roles of green human resource management practices and responsible leadership. International Journal of Hospitality Management, 105, 103253. https://doi.org/10.1016/j.ijhm.2022.103253

Üzüm, B., & Özkan, O. S. (2023). Understanding the role of responsible leadership in relation between Machiavellianism and organizational broken window. Organizational Psychology, 13(1), 59-72. https://doi.org/10.17323/2312-5942-2023-13-1-59-72

Voegtlin, C. (2011). Development of a scale measuring discursive responsible leadership. Journal of Business Ethics, 98(S1), 57–73. https://doi.org/10.1007/s10551-011-1020-9

Voegtlin, C., Patzer, M., & Scherer, A. G. (2012). Responsible leadership in global business: A new approach to leadership and its multi-level outcomes. Journal of Business Ethics, 105, 1-16.

Wellton, L., & Lainpelto, J. (2021). The intertwinement of professional knowledge culture, leadership practices and sustainability in the restaurant industry. Scandinavian Journal of Hospitality and Tourism, 21(5), 550-566. https://doi.org/10.1080/15022250.2021.1977177

Zhao, H., & Zhou, Q. (2019). Exploring the impact of responsible leadership on organizational citizenship behavior for the environment: A leadership identity perspective. Sustainability, 11(4), 944.

Zientara, P., & Bohdanowicz, P. (2010). The hospitality sector. C. Schott (Ed.), In Tourism and the implications of climate change: Issues and actions (pp. 91-111). Emerald Group Publishing Limited. https://doi.org/10.1108/S2042-1443(2010)0000003008

Downloads

Published

2023-10-01

How to Cite

Özkan, O. S., & Üzüm, B. (2023). Could Responsible Leadership Be the Key to Job Satisfaction?. INTERNATIONAL JOURNAL OF SOCIAL HUMANITIES SCIENCES RESEARCH, 10(99), 2315–2321. https://doi.org/10.5281/zenodo.8396759