E-GOVERNMENT IN TURKEY: AN ASSESSMENT FOR PUBLIC ADMINISTRATION

Abstract

21st century is undergoing a very rapid change, and the electronic environment plays an important role in the provision of public services. As new technologies penetrate our lives, our habits change and these habits turn into demand and demand. In this context, public institutions, which are the primary addressees of responding to the relevant requests, had to take action. With all these developments, public institutions have moved away from the traditional and classical ones towards e-Government applications, which is a product of the New Public Management (NPM) understanding. In the most general definition, e-government is the provision of public works electronically. However, the success of e-government depends on being fast, reliable and uninterrupted. It aims at efficiency and productivity in e-government transactions based on the systematic management of information technologies. In parallel with the growing importance of e-government in the world in general in Turkey is adopted and implemented e-government system. In this context, many institutions in Turkey this technology-based system offers to citizens and ultimately to integrate the administrative process. In this respect, e-government can save time and place by facilitating the communication and interaction between the institution-institution or institution-state. On the other hand, e-government is not easy to operate flawlessly and requires a comprehensive infrastructure. In addition, even if a necessary and comprehensive infrastructure is provided, some potential problems may be encountered. The purpose of the study within the scope of all these expressions; Putting out the increasing importance of information technology to make the case for the analysis of e-government system in Turkey and offers suggestions for related processes. In this context, this study examined the concept of e-government and by analyzing the current situation in Turkey has made some suggestions