PERFORMANCE MANAGEMENT IN HOTEL BUSINESSES

Abstract

At present times and in the future the touristic businesses which improve and motivate human resources will be able to achieve their goals easier. But the organizations which cannot achieve this will be obliged to lose their activity fields in time. The most important feature of the tourism sector is to be based on human factors and especially for hospitality businesses being a part of labor intensive businesses. In a country in terms of increasing tourism sector, human factor on the presentation side has a great place. Therefore being successful of the labor work in the hospitality business in their job will also raise customer satisfaction. Performance assessment is a tool that helps directors to measure and increase the employee performance to have the employee performance improved and to provide job satisfaction.
Performance assessment shows the employee what is being expected and what he has to do to achieve the goals of the business. Besides both the place of the employee and essential in-service- training needs will be identified. It contributes development of inter employees communication. And in terms of the director in the business, performance assessment provides to get more effective and truer information about the staff, and also to do the internal career development planning more rationally