CITIZENS’ SATISFACITON FROM LOCAL SERVICES: THE CASE OF KONYA

Abstract

The local administration units need to provide services appropriate for the demands and expectations of the fellow townsmen
that ensure their satisfaction and trust. However, in the presentation of local services, it is almost a necessity to determine the
extent to which the satisfaction of the citizens is realized and to put in place the necessary measures in this direction. In this
context, the study aims to establish a kind of "Citizen Report Card" in Konya by measuring the satisfaction levels of citizens
from local services. In this study, participants' level of satisfaction from local services is analyzed in terms of six important
services which are "public transport services"; "electricity and lighting services"; "water and sewerage services"; "road and
pavement services"; "cleaning and environmental health services" and "park, garden, and green area services". As a quantitative
field survey, the study was performed according to the cross-sectional survey model. The survey was conducted with a total of
1200 people in Selçuklu, Meram, and Karatay districts of Konya Province between February 19, 2018 and March 2, 2018 by
the method of face-to-face interview.