AN EVALUATION ON QUALITY COST CATEGORIES OF A COMPANY OPERATING IN THE FURNITURE INDUSTRY

Abstract

Producing quality products has become one of the most important elements for businesses that want to survive in today's intense competition. The quality management philosophy, which is based on producing the right thing the first time and customer satisfaction, will be successful as long as it follows and controls the quality costs. The aim of the study is to explain the quality costs theoretically, then to classify and interpret the quality cost data of a production company and to contribute to the literature. In order to realize the purpose of the study, a production company operating in the furniture sector in Sivas was selected. The data included in the analysis are the six-month data of the enterprise for 2021. As a result of the study, it was determined that most of the errors in the quality cost categories of the enterprise were caused by personnel-related errors, and solutions were offered