Airline Cabin Crew Employees and Quiet Quitting: An Evaluation from the Perspective of Cabin Chiefs

Abstract

Quiet quitting is a negative organizational behavior that occurs in businesses. It is well known that employee behaviors have a direct impact on the productivity and profitability of businesses. Therefore, eliminating the occurrence of quiet quitting in businesses will motivate and satisfy employees, thus ensuring that the service quality of businesses is maintained at a high level. In this study, findings obtained from cabin supervisors working in an airline company in Antalya using the semi-structured interview technique, one of the qualitative research methods, are discussed. According to the results of the study quite quitting can arise among employees for various reasons. Accordingly, quite quitting can occur due to reasons such as the absence of regular working hours, not being able to allocate enough time to personal life, long duty shifts, lack of recognition for achievements, failure of aspiring cabin supervisors to become supervisors, low wages, strict enforcement of company rules, and not letting mistakes go unpunished. Some employees who engage in quite quitting tend to avoid taking on responsibilities during flights. It is observed that some of them have low motivation and obtain medical certificates to avoid flying